Last updated: 31/1/26

At RZG, each game is handmade and customized, so shipping timelines differ from mass-produced products.

1. Order Processing Time

• Semi-Custom / Personalized Games:
  Processing time is typically 3–7 working days after payment and form submission.

• Fully Custom Games:
  Processing time is 7–14 working days, depending on complexity.

You will be informed of the estimated timeline before work begins.

2. Shipping & Delivery

• Physical games are shipped via reliable courier partners.

• Delivery timelines may vary depending on your location.

• Once shipped, tracking details (if available) will be shared with you.

Please note:
Delivery delays due to courier issues, weather, or unforeseen circumstances are beyond our control.

3. Digital Delivery (If Applicable)

If your game is delivered digitally:

• It will be shared via WhatsApp or email

• No physical shipping will be involved

4. Shipping Charges

• Shipping charges (if any) will be communicated clearly before confirming your order.

• In some cases, shipping may be included in the product price.

5. Incorrect Address or Delays

Please ensure that all delivery details are accurate.
RZG is not responsible for delays or losses due to incorrect information provided by the customer.

6. Questions or Support

If you have any questions regarding shipping, feel free to contact us on WhatsApp. We’re happy to help 😊